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All Categories - Research Assistant - practical resources and timely discussion for overextended collections legal and compliance pros

The Complete Guide to Risk and Gap Assessments

The risk and gap assessment is your macro-level review of everything you have in place: policies,...

When One Surprise Question from a Client Wrecked Two Weeks of Work

Let me tell you a story about the time that one question disrupted weeks of work. This story...

How to Manage the Compliance Risk with Outbound IVRs

Using an outbound Interactive Voice Response (IVR) can be beneficial for collections, but it can...

The Potential FDCPA Risk in Serving Transgender Consumers

Last week in Research Assistant (from insideARM), we discussed the potential FDCPA risk in...

About ALL the Compliance Resources out There and What Actually Helps

There are a lot of compliance resources out there - all the news items and emails and webinars....
  • Latest Articles

     

    The Complete Guide to Risk and Gap Assessments

    The Potential FDCPA Risk in Serving Transgender Consumers

    When One Surprise Question from a Client Wrecked Two Weeks of Work

    About ALL the Compliance Resources out There and What Actually Helps

    How to Manage the Compliance Risk with Outbound IVRs

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